Is Virtual Repair and Option?

Once upon a time we older adults were not paranoid about the possibility of a Windows Blue Screen of Death as our Bocce and Shuffleboard schedules were posted on community bulletin boards and photos of our grandchildren arrived in the mail delivered by the United States Postal Service.

But once upon a time was before we became addicted to e-mail. Today we might even forgo a senior citizen afternoon nap if we’re expecting an e-mail with an attached photo of a grandchild.

However, our addiction to e-mail can be a curse. For if during snowbird season we cannot access our e-mail, we may discover our technician is so busy he’ll not be able to provide us with one of his off season expeditious house calls. Leaving us to sit, pout and experience e-mail withdrawal.

But for some there can be an alternative to a house call. I call it Virtual Repair.
XP and Vista’s Remote Desktop feature can be configure to connect computers across the Internet. By accessing this feature your technician using a high-speed Internet connection can take control of your computer and repair and service it just about as effectively as he or she could sitting in front of your computer.

It takes only minutes for a qualified technician to guide you through the steps necessary to configure your Remote Desktop. And because only you can authorize a Remote Desktop connection, it’s secure.

I discussed with David Keller (a.k.a. Compu-Doctor) his Virtual Repair program and discovered there can be a significant technician - client quid pro quo.
* Because virtual repair eliminates travel expenses, David can offer a significant discount.
* He can guarantee service within 24 hours. Often the day the client calls.
* Appointments can be conveniently scheduled day or evening. Even on weekends.
* If the Remote Desktop set up requires a long distance phone call, you simply e-mail him and he’ll initiate the call.

Not having to invest in a long distance phone call may seem to be an insignificant perk if you currently reside in SWF. But think about this. You’re a snowbird who has discover a technician in SWF offering Virtual Repair who is more qualified than any technician where you reside during off season. Should you experience a computer problem requiring a service call you can e-mail your technician "down here" and have him call you "up there" to schedule and configure a Virtual Repair appointment at your convenience.

Here’s wishing you a Good boot.